Refunds and Returns Policy
Effective Date: February 4, 2025
Payment & Refunds:
•Payments via direct deposit need proof of payment before we release your order.
•Refunds take 3-5 working days to process—sometimes a little longer depending on banks.
•If you paid, the refund goes back to your account, not the recipient’s (even if they have puppy eyes).
•We might ask for ID verification and proof of bank account details for security reasons—better safe than sorry!
Contact Information
If you have any questions about our Refunds and Returns Policy or need assistance with a return, please contact us:
- Email: ecfresh22@gmail.com
- Address: Pepper Grove Mall, EC Fresh, African Street, Grahamstown
Thank you for shopping with EC Fresh. We are committed to ensuring that your experience with us is smooth and satisfactory. Please don’t hesitate to reach out with any concerns.